Warranty – Built in Stove
Rinnai Built-in Hob, Cooker Hood, Water Heater
Terms & Conditions:
- Only applicable for Rinnai products in the categories of Built-in Stoves, Range Hoods, Gas and Electric Water Heaters.
- Only valid in cities with Rinnai Service Centers.
- For registration and more information, contact: Phone: 0804-1-889-889 | Whatsapp: 0815-112-99999
- Operating Hours: Monday – Friday: 08:00 – 16:00 local time, Saturday: 08:00 – 14:00 local time.
- Closed on Sundays/National holidays.
Attention!
- Ensure that the basic civil installation for the built-in stove, range hood, or water heater is prepared.
- Rinnai service team does not handle additional civil work (water piping, wall chiseling, removal of old units).
- Rinnai service team does not provide installation at locations that are difficult for technicians to access and are hazardous.
- Rinnai service team never charges any fees for the free installation service.
Terms and Conditions of Rinnai Product Warranty
| Warranty | Warranty Period | Description |
|---|---|---|
| Countertop Stove | 1 year | 5-Year Warranty for Gas Valve
Sun Burner 5-Year Warranty Glass TOP (RI-712GA) Lifetime Warranty Gas leaks caused by consumer misuse are not covered by warranty. |
| Portable Stove | 1 year | Gas leaks caused by consumer misuse are not covered by warranty. |
| Built-in Stove | 1 year | Lifetime Warranty for Glass Top
5-Year Warranty for Gas Valve Gas leaks caused by consumer misuse are not covered by warranty. |
| Induction Stove | 1 year | Lifetime Warranty for Glass Top |
| Range Hood | 1 year | 3-Year Warranty for Motor (RH-60/90 Series) |
| Gas Water Heater | 1 year | |
| Built-in Stove | 1 year
3 years 5 years |
Free Service Fee
Free local transport fee Water Heater Tank* |
* Terms & Conditions Apply
Warranty Terms:
- Consumers must keep and register the warranty card at Rinnai Service Center or contact Whatsapp number: 0815 1961 8174 / 0815 112 99999.
- During the warranty period, especially for Water Heaters, full warranty applies for any damage caused by normal use or production errors.
- During the 1 (one) year warranty period, no service fees, spare parts fees, or local transport fees will be charged.
- Water Heater products use 220 V electricity or LPG or Natural Gas (LNG) fuel, according to the specifications listed in the product; for use outside of these specifications, please contact the service center.
- If there is damage to countertop stoves, portable stoves, and small appliances, repairs must be taken to the nearest service center.
- Consumers can claim the warranty by contacting or visiting the nearest Service Center/Authorized Service Center.
- Consumers must perform maintenance on electric water heaters once a year by an official Rinnai technician*.
Warranty does not apply to the following:
- Failure to present the Warranty Card during service, lost Warranty Card, or incomplete information.\
- No serial number or serial number has been altered/lost.
- Damage caused by improper installation and use due to not following the User Manual.
- Damage caused by voltage changes or force majeure factors, such as: fire, natural disasters, floods, falls, submersion, or use in saltwater/sea water, etc.
- The product has been repaired or modified by the owner or third party in a way that affects the product’s performance.
- The product has physical damage (body) caused by transportation.
- The validity period of this Warranty Card has expired as stated on this Warranty Card.
- Warranty does not apply if the product is damaged due to leaks in the hose/regulator.